13.4 Commercial/business disputes – Facilitated discussion/mediation
Alternative dispute resolution (ADR) for commercial or business matters is a voluntary process in which an impartial/neutral third person (the Supplier) assists participants involved in a business dispute to create a mutually acceptable solution to their problem. ADR processes for commercial or business matters include facilitated discussion, mediation.
Mediation is a process which involves the use of techniques to improve the flow of information in a meeting between participants in a dispute. It is procedural assistance provided to enable participants to communicate more effectively and move towards a possible agreement. It is an interest-based process to assist the participants in finding a mutually acceptable solution. Participants may sign an agreement to mediate and, upon conclusion, the settlement can also be verbal or written as agreed by the participants.
A facilitated discussion shares all of the elements of mediation except for the formality of mediation, in which written agreements with the participants as signatories are optional.
13.5 Commercial/business disputes: Arbitration
Alternative dispute resolution (ADR) for commercial or business matters is a voluntary process in which an impartial/neutral third person (the Supplier) assists participants involved in a business dispute to create a mutually acceptable solution to their problem. ADR processes for commercial or business matters include arbitration.
Arbitration is a process in which participants in a dispute rely upon one or more persons to make a decision about the best action to take to resolve the dispute. The participants agree to abide by whatever decision the arbitrator(s) put forward. It is a settlement technique in which a third party reviews the case and imposes a decision that is legally binding to those in dispute.
13.6 Conflict management training
Training is a major and significant activity as it is seen as an effective and preventative strategy to provide employees and managers with tools to deal with conflict as it arises. It is also the quickest method to reach a large percentage of the population and deliver messages in informal conflict management as required by the Public Service Labour Relations Act, section 207.
Training programs can include multiple day sessions or shorter more focus workshops dealing with specific topics and tools.
12.1 Draftsperson/illustrator
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12.2 Technician
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12.3 Engineering graduate
The required services encompass all electronic, electrical, optical, mechanical, structural and materiel systems
12.4 Professional engineer
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12.5 Clothing technologist
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12.6 Textile technologist
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12.7 Personal protection equipment technologist
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