14.7 Psychologist
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14.6 Physician
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14.5 Primary care paramedic
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14.4 Nurse Aides
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14.3 Licensed practical nurse or registered practical nurse
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14.2 Nurse practitioner
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14.1 Registered nurse
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13.1 Conflict coaching
Conflict Coaching is one-on-one support to help a person deal with a conflict situation. The coach can help a person identify and develop new practical skills to resolve conflict, replacing less successful ways of dealing with disputes.
13.2 Mediation/facilitation conversation
Mediation is a voluntary process in which an impartial and neutral third party assists parties to create a mutually acceptable solution to their problem. Facilitation involves the use of techniques to improve the flow of information in a meeting between parties to a dispute. It is procedural assistance provided to enable participants to communicate more effectively and move towards a possible agreement. Both are interest-based processes to assist the parties in finding a mutually acceptable solution.
Parties may sign an agreement to mediate and, upon conclusion, the settlement can also be verbal or written as agreed by the parties.
ADR facilitation shares all of the elements of mediation except for the formality of mediation, in which written agreements with the parties, as signatories are optional in ADR facilitations.
13.3 Group processes and work place assessment
This participatory and impartial process has a series of steps involving participants identifying ways of addressing conflict in the workplace.
A workplace assessment identifies what is working effectively in a work unit and what is not, according to the employees or members who are working within the group, so the group can engage in discussions to resolve conflicts that are negatively impacting them. It allows all individuals in a work unit to provide their opinions, views and perceptions, in a confidential manner, on a variety of issues that are important to explore in order to understand their work environment.
Group processes provide an opportunity for a group of members to work through issues that are causing difficulties within the group and to find ways to improve the working environment.
