Experience levels
- Level 1: < 5 years of experience
- Level 2: 5– < 10 years of experience
- Level 3: 10+ years of experience
Responsibilities could include but are not limited to
- Providing expert advice on and/or developing and implementing computer enabled call centers that permit service agents to efficiently and effectively respond to client service requests received by telephone and other electronic media
- Providing expert advice on and/or developing Interactive Voice Response (IVR) Application systems that permit callers to obtain information or enter transactions using the telephone and keypad
- Providing expert advice on and/or developing service request management application systems
