Experience levels
- Level 1: < 5 years of experience
- Level 2: 5– < 10 years of experience
- Level 3: 10+ years of experience
Responsibilities could include but are not limited to
- Coordinate installation, operation, maintenance, resolution of hardware and software problems, monitoring of traffic, capacity planning, system backup and user training for a Local Area Network
- Evaluate, test and recommend new data communication hardware and software
- Maintain interface with vendor representatives and other computing resources to resolve hardware and software problems
- Inform new users of the appropriate hardware and software specifications for access to the network
- Install or coordinate installation of network hardware, software for use with personal computers and mainframe/personal computer interaction, and network upgrades according to vendor instructions
- Configure equipment with assistance from vendor or other computing resources
- Prepare and maintain procedure manuals and documentation for internal use
- Maintain a reference library to include reference manuals and user guides
- Maintain accurate records and logs of users, equipment serial numbers, service records, maintenance agreements, warranties, wiring schemes and network problems and solutions
- Develop, implement, participate, and test a network disaster recovery plan
- Resolve all connectivity and internal technical problems
- Assist in training users to use the network and related software
