In the last 5 years, must have completed at least 5 Kirkpatrick learning assessments or an equivalent method, in the assessment of learning and/or training programs for adults, as of the closing date and time of the resulting request for proposal.
Training evaluation services will provide the organization with strategies, planning and tools to evaluate and measure desired learning outcomes:
- Short term: improving the design and delivery of courses
- Medium-term: making informed decisions about employee learning opportunities
- Long-term: focusing on results
The objectives of the learning assessments provide performance data for ongoing quality assurance or design improvement.
Learning assessment model
Most organizations use the Kirkpatrick learning assessment model or equivalent.
Learning evaluation levels
Learning assessments based on the Kirkpatrick model are defined at 4 levels:
- Level 1, reactions: the degree to which participants respond positively to the learning event
- Level 2, learning: the degree to which participants acquire the expected knowledge, skills and attitudes based on their participation in the learning activity
- Level 3, behavior: the degree to which participants apply what they have learned during their training when they return to work
- Level 4, results: the degree to which the targeted outcomes occur, as a result of a learning event and subsequent reinforcement
The learning evaluator must apply current techniques in the evaluation of courses or programs in order to provide an evaluation framework or evaluation report.
Required services or tasks
The required services/tasks may include, but are not limited to the following:
- provide recommendations and suggestions to the evaluation framework
- evaluate the level of use, as well as the relevance and effectiveness of the tools in the context of the project
- validate and provide the best assessment tools to achieve the objectives of the evaluation framework
- develop and propose evaluation tools to be chosen in collaboration with the client (for example, on-line questionnaire, semi-structured interview, written analysis, assessment tools, focus groups, observations)
- develop and propose a standardized evaluation questionnaire for different programs and training:
- classroom questionnaire
- quiz for virtual classroom courses
- questionnaire for online courses
- customized and adapted questionnaires
- administer evaluation tools, tests, including the use of on-line tools, where necessary and appropriate
- compile, capture, integrate and analyze data to ensure that established training objectives have been met for courses
- submit standardized assessment reports
- submit a report outlining key observations that could affect learning, objectives, activities or communication tools (including specific recommendations on the implementation approach and/or timeline)
- develop evaluation frameworks, evaluation strategies, and evaluation plans
- conduct training evaluations
- perform data collection and analysis
- provide interpretations of results and prepare conclusions
- provide written reports and presentations
