Minimum mandatory criteria:
Education: Certificate, diploma, or degree in computer science or other relevant field from a recognized CanadianFootnote* post-secondary institution.
Experience: 24 months relevant experience.
Typical duties may include:
- Coordinating emerging technology application specifications
- Serving as a user support liaison between vendors, information systems technicians, and end-user departments
- Providing training expertise and direction in the area of emerging technology and special application support
- Emulating or reproducing technical problems encountered by users
- Providing advice and training to users in response to identified difficulties
- Recommending and implementing complex security requirements
- Providing business systems, network and Internet support to users in response to identified difficulties
- Collecting, organizing and maintaining a problems and solutions log for use by others
- Verifying accuracy and completeness of work performed
- Designing, configuring and deploying server-based file systems and applications
- Identifying, researching, and resolving complex technical problems
- Recommending new products or processes which support and enhance the user groups business activities
- Planning or participating in the implementation of a department wide system upgrades
