Minimum mandatory criteria:
Education: Certificate, diploma, or degree in computer science or other relevant field from a recognized CanadianFootnote* post-secondary institution.
Experience: 12 months relevant experience.
Typical duties may include:
- Providing problem recognition, isolation, research, resolution and follow-up
- Providing 1st or 2nd level technical support
- Providing systems administration duties such as creating and maintaining network accounts, performing basic security back-ups
- Escalating more complex problems to senior support personnel to expedite resolution
- installing, maintaining and troubleshooting computers, printer hardware and software
- Troubleshooting and resolving network problems
- Creating problem and resolution logs for help desk activities
- Training and mentoring more junior Computer Application Support personnel
