The required services may include, but are not limited to the following
- Design training course, learning objectives, overall concepts, course material, overheads/handouts and/or delivery methods
- Review and prepare manuals, conduct coaching during training activities, and/or participate in the development of training materials such as case studies and role-plays
- Prepare for, deliver and/or facilitate ADR courses based on course material provided by the client
- Perform evaluations and assessment as to the effectiveness of the course
