Conflict coaching is a voluntary, one-on-one approach between the Supplier and the participant, in which a participant develops skills and confidence to resolve conflicts on their own, usually through a series of pre-determined meetings with a trained conflict coach. Conflict coaching features a focused goal for each session, and a guided learning process based on the client’s situation and experience.
The Conflict Coach will maintain complete confidentiality about the content of the coaching sessions unless:
- the participant gives express permission for disclosure
- the participant reveals intentions to harm him/herself or others
- disclosure is required or authorized by law
The required services/tasks may include, but are not limited to the following
- Provide guidance to ensure the process remains focused on the participant’s objectives
- Determine, in conjunction with and with the approval of the participant, the structure of the process and the agenda, specific to the participant’s needs and interests
- meet or arrange telephone conversations at times that are mutually convenient
- meet for a finite number of sessions
- assist to resolve or prevent a dispute
- prepare the participant for difficult conversations
- build dispute resolution competencies
- develop understanding of the underlying factors contributing to the dispute
- provide a structure and framework to guide the participant to identify and achieve stated goals
- share observations and feedback to help participant see new insights and possibilities
- help the participant identify barriers to building awareness and conflict competency
- work with participant to explore and practice alternatives to counterproductive behaviors
- help participant move away from destructive reactions to conflict and to develop and practice constructive responses that facilitate positive changes in handling conflict
- acknowledge new behaviors/competencies that support participant’s movement towards intended outcome
- assist participant to focus on the future
- suggest exercises to develop the participant’s conflict resolution competencies and attain stated goals
