The required services must include a series of process phases, but are not limited to the following
Phase 1—Preparation
- Make contact with all participants and/or counsel as appropriate
- Become familiar with the laws of the location in which the contract is held
- Provide orientation for participants regarding the Arbitration process
- Explain to participants what they can expect to happen
- Prepare participants and set parameters for the Arbitration
Phase 2—Introducing the Process
- Outlines the overall process, roles and guidelines
- Outlines the limits and expectations in the process
Phase 3—Exchange of Information
- Obtains information on the problem to generally understand the nature of the conflict
- Gains an understanding of the issues to be resolved through the Arbitration process
- Become familiar with documentation relevant to the business dispute
Phase 4—Arbitral Hearing
- Conduct the Arbitral Hearing in accordance with the laws outlined in Article 18 of the Commercial Arbitration Code
Phase 5—Arbitral Award
- Making every effort consistent with Article 18 of the Commercial Arbitrator Code to complete the proceedings and render the Arbitral award within six (6) months of the commencement date
- Provide arbitral award in writing inclusive of the justification for the decision
